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March 28th, 2005

iTunes / U2 $50 off coupons @ 01:27 pm

restfortheweary:
I'm currently feelin: annoyed annoyed

Sorry to make a rather uninteresting post, but I was wondering if anyone has had a similar experience with iTunes and the U2 coupon:

Today I went to purchase the digital box set from iTunes. However, when I entered the code on my coupon it said it had expired. I went and asked my mom for the receipt for my iPod (it was a Christmas gift), and the date of purchase was 12/1/04, so today would be 117 days after purchase, not 120. I know I should have done this sooner, but I am a poor college student and dropping $100 on music (though I love it dearly), is a lot for me, so I had to save up. I bought a prepaid card every now and then I have accumulated $100 on my account. I did send the iTunes customer service an email, but I'm afraid they won't be able to help me in time, and I have also heard people saying how unhelpful they are.

Anyone have a similar experience? Is iTunes usually good about customer service?

This makes me really sad because I've been looking forward to downloading the set for a loooong time. :(

Thank you very much!

Sarah

 
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Comments

 
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From:fulpakru
Date:March 28th, 2005 07:37 pm (UTC)
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I can't believe the iTunes coupon has an expiration date on it! that is preposterous!! I hope you get your set... I don't have much experience with iTunes customer service though Apple's customer service has always been extremely helpful to me in the past. good luck!!
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From:unorthodox_muse
Date:March 28th, 2005 08:19 pm (UTC)
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Damn I'd be making some phone calls and bitching ppl out.
From:restfortheweary
Date:March 28th, 2005 09:22 pm (UTC)
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The thing is, iTunes has no customer service phone number. It all goes through email. And you are supposed to get a reply within 48 hours.

Apple has a few phone numbers, which I've called, but the automated menus they're giving me don't really fit into what I need.
From:hot_coffee
Date:March 28th, 2005 10:24 pm (UTC)
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Sorry, but I sadly don't have an iPod. How much is the whole U2 collection anyway? I was just wondering.
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From:corianderstem
Date:March 28th, 2005 11:37 pm (UTC)
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I believe it's $149 USD, $99 with the iPod coupon.
From:hot_coffee
Date:March 28th, 2005 11:47 pm (UTC)
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Wow. I thought it would be a lot more. Thanks for the information!
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From:corianderstem
Date:March 29th, 2005 12:09 am (UTC)
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Yeah, it's a great deal for all those songs. But for those of us who have everything already except for the rare and unreleased tracks (the ones that can't be downloaded separately), it's a rip-off, because we're shelling out $149 or $99 for what ... 20 songs? Yeesh!
From:hot_coffee
Date:March 29th, 2005 12:10 am (UTC)
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Yeesh! is right!! That's a ripoff.

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