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April 22nd, 2005

Where would you go with the following????? @ 10:53 pm

unorthodox_muse:
I'm currently feelin: pissed off pissed off

I already posted it all over zootopia and have sent it to (u2.com) tech support.. I need advice on who to fucking contact. I am *really* pissed off!


"I have a problem. I drove from Billings Montana to Denver CO (9 hours) to see U2 and while I was there I spent $210 on merchandise. $70 of the $210 was for an awesome hoody sweat jacket. It cost $70 because it was the biggest size. Well, it was packed up safe and sound and we came home and there are puncture marks/holes in the jacket. I didn't look at it too good when I bought it because it was hailing and raining and wet and miserable (and I was in the GA fan club line alll day long) and my husband put the stuff in the trunk of the car for me. It was not harmed when in my possession at all. I need to exchange it and do not know how. I am totally bummed out that there are three holes in the pocket straight through to the material of the jacket itself. It looks like it had a sewn on tag that was ripped off or something in the process of making it a vertigo tour jacket. I would appreciate any help you can give me. I already called fan fire and they are no help and said they can do nothing. I spent a lot of money on U2 and I just want my $70 bucks worth of a nice jacket --- not a jacket with holes in it."

HELP!!
 
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Comments

 
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From:roads_outgrown
Date:April 23rd, 2005 04:57 am (UTC)
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Maybe keep pushing the website about it? Or if you have friends going to future shows, ask them to ask U2 personnel?
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From:unorthodox_muse
Date:April 23rd, 2005 05:01 am (UTC)
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"Or if you have friends going to future shows, ask them to ask U2 personnel? "

Thats a good idea... seems like there is no one to contact about this and it is really a bummer.
From:leelee_cakes
Date:April 23rd, 2005 05:05 am (UTC)
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If I get there with time to spare, I'll ask someone at the merchandise stand, for you. I'm off to Seattle on Monday, so you'd have some answer of some kind then.

Leelee
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From:unorthodox_muse
Date:April 23rd, 2005 05:14 am (UTC)
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Thank You! (if you dont accidentally forget which i would understand if it happens!)
From:leelee_cakes
Date:April 23rd, 2005 05:22 am (UTC)
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I'll do my best. Somehow, I think the bigger problem would be getting someone who would know to sit still long enough to answer me!
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From:roads_outgrown
Date:April 23rd, 2005 05:07 am (UTC)
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I'm not sure if Fanfire's running *all* the merch this time... so seems like they could pass the buck pretty easily. Might be easier to get a straight answer from them. If nothing else, perhaps you could send it to someone and have them exchange it?
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From:unorthodox_muse
Date:April 23rd, 2005 05:15 am (UTC)
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I could ask a friend but that seems like such a big pain in the ass for the friend, ya know? =\
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From:roads_outgrown
Date:April 23rd, 2005 05:17 am (UTC)
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Meh. A bit of one... guess it just depends what the employee people say.
From:u2nicky
Date:April 23rd, 2005 07:00 am (UTC)
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I think if your getting somebody to ask at the merch stall, that person has to ask the right person. There's a guy that travels with the band and does every show, managing the merch stall. The rest of the staff will be local venue staff. So if you get somebody to ask for the manager, he is more likely to help than say the seattle venue staff.

Seems abit shitty doesn't it. Hoping u2.com comes thro for you.
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From:zooropababy
Date:April 23rd, 2005 02:51 pm (UTC)
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Well, if the merchandise stand people give you(r friend) the run around, you could always ask to speak with Tommy Whitelaw. He's the "Global Merchandising Manager". Travels with the show, runs the day-to-day operations of the merchandising stands, and is, well, the grand Poombah. Since you were in the U2.com line, you've got a subscription - you can check out his info in the tour section of the members-only area.
Hope this helps!

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