?

Log in

No account? Create an account

U2 LiveJournal

Hello Hello!!


February 25th, 2009

Logging in on the new site @ 11:11 pm

notasecretagent:
I'm currently feelin: tired tired

Just in case anyone else was having this issue:

If you are a U2.com member continuing your membership from the old version of the site to the new one, and are unable to log in to your account - it is totally worth calling FanFire about it (the US and international numbers are on the help page here - http://u2.com/help/index/). I know a couple people here were having trouble contacting the site via e-mail. The issue with my account was that my previous password had a special character in it (like @ # % $ & etc), and the new site doesn't support passwords with special characters... only numbers and letters. It had to be manually reset by FanFire, I couldn't do it from the site myself (which, of course, I didn't know until I called them after attempting to reset the password on my own like, five times).

The person I spoke with mentioned that they've had lots of issues with the new site and people having trouble logging in. They were able to figure out and resolve this for me in just a few minutes, so definitely give them a call if you're locked out!

One perplexing thing about the site for me has always been that half the time, the answers to the questions you have are in Zootopia, but you can't access Zootopia unless you can log in, and if you're having login problems... well. You know.

Hopefully nobody is having trouble, but I thought I'd throw it out there just in case!
 
Share  |  |

Comments

 
(no subject) - (Anonymous)
[User Picture Icon]
From:kilikinav
Date:February 26th, 2009 05:44 pm (UTC)
(Link)
I had the same thing but I was just able to log on using lowercase without a problem.
(no subject) - (Anonymous)
[User Picture Icon]
From:kilikinav
Date:February 27th, 2009 04:25 pm (UTC)
(Link)
Egads. I have yet to renew...Thanks for the tip!
[User Picture Icon]
From:needleandspoon
Date:February 26th, 2009 05:39 am (UTC)
(Link)
Have to say, while I appreciate the new and expanded infrastructure over there, I'm not liking the vibe all that much.
[User Picture Icon]
From:karasumaa
Date:February 26th, 2009 06:13 am (UTC)
(Link)
What do you mean?
[User Picture Icon]
From:needleandspoon
Date:February 26th, 2009 06:21 am (UTC)
(Link)
The copyright policy, the no charity work policy, the random deletion of zootopia threads, eye-straining black and red in the forums, the lack of privacy for the profiles. It's just a lot less cool than it was, not that it was all that cool in the first place.
[User Picture Icon]
From:karasumaa
Date:February 26th, 2009 06:32 am (UTC)
(Link)
No charity work policy?? Holy crap, I didn't know about that.

My username has a space on it, so the address doesn't work, at least for now... In any case, I pretty much just copy/pasted my LJ profile onto there and didn't give much more information.

And I definitely agree on the not that cool in the first place part.
[User Picture Icon]
From:needleandspoon
Date:February 26th, 2009 09:04 am (UTC)
(Link)
It's kinda like the club used to hang out in this crappy old treehouse with a leaky roof and holes in the floor but people kinda did their thing and the owners didn't pay too much attention and now it's all flash and clean and the owners are throwing their weight around and being all rule-tastic.

I'm bad at rules, so it's annoying me.
[User Picture Icon]
From:notasecretagent
Date:February 26th, 2009 11:03 pm (UTC)
(Link)
Can you link to or explain the "no charity work" policy?
[User Picture Icon]
From:needleandspoon
Date:February 26th, 2009 11:26 pm (UTC)
(Link)
Sure, basically it's just this paragraph here:

You will be considered in violation if you (or others using your account) do any of the following: Post, transmit, promote, or distribute content that is illegal. Thou shall not disrupt the flow of chat in chat rooms, or discussions threads with vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, etc. User may not impersonate another U2.com member (including celebrities), attempt to get a password, other account information, or other private information from a U2.com member, dominate this website with their views, or those who use it for harassment or with malice towards anyone, posts that overtake other users posts, Making repetitive posts in the Message Forum or News Comments, Posting advertising on the website, and trying to solicit money for charity, After being banned return under another username, You register and then delete your email address.


What this means for the AWF and other charities that advertise on the forum, I don't know.
[User Picture Icon]
From:notasecretagent
Date:February 27th, 2009 03:09 am (UTC)
(Link)
Thanks for posting it! And I hate to be the one who says it... but I can understand why they'd put that in there. I'm sure there are legal implications for the band if someone decides they can associate U2 with a particular charity who solicits donations on their website.
[User Picture Icon]
From:karasumaa
Date:February 26th, 2009 06:13 am (UTC)
(Link)
I don't like the website being black for subscribers. It's REALLY hard on the eyes! I really wish we'd get an option to choose if we want the mauvy/pinkish layout or the black one.

Other than that, I do appreciate the effort to make everything less... primitive? :P
[User Picture Icon]
From:writergeek313
Date:February 26th, 2009 04:10 pm (UTC)
(Link)
You mean when you call Fanfire somebody really does answer? I've always pictured their help line as a pay phone ringing in the desert.

So far, I like the redesigned site, though I agree that black is harder on the eyes than the free version's white background. Also, I don't like that there isn't the option of saving login information; it's going to get old having to retype my username and password every time.
[User Picture Icon]
From:notasecretagent
Date:February 26th, 2009 11:04 pm (UTC)
(Link)
I got a real, live person in less than fifteen seconds when I called. I was shocked.

U2 LiveJournal

Hello Hello!!