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December 3rd, 2004

More subscription help needed @ 02:47 am

canadanne:
I'm currently feelin: frustrated frustrated

OK, this is really giving me a headache. The shop link on U2.com has *finally* started directing me to their own shop pages instead of just the FanFire index, but how the hell do you actually purchase a subscription?  If I try to add one to my shopping cart, it just takes me back to the U2.com index page. Uh, very helpful. I'd also like to know at what point you get to enter your Propaganda code, as I'd hate to accidentally pay the full $40?
 
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From:ladylardence
Date:December 2nd, 2004 06:54 pm (UTC)
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I wish I could help you, but I'm having the same problem. :/
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From:canadanne
Date:December 2nd, 2004 06:55 pm (UTC)
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Meh... at least I'm not the only one, I guess!
How hard can it *be* to design a website that actually WORKS?!  Or at least test it properly before it goes live...
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From:ladylardence
Date:December 2nd, 2004 07:02 pm (UTC)
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I hear ya!
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From:bostondave
Date:December 2nd, 2004 06:56 pm (UTC)
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You're having the problem I'm having. They changed the links to lower the number of people trying to join. I think their servers are overloaded. I called the 1800 number and said I should be patient keep trying. I'll try again in the morning.
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From:canadanne
Date:December 2nd, 2004 07:07 pm (UTC)
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Hmm, OK. I'll try again tomorrow too. I guess there's no real hurry.

Stupid site. If they're having problems, they should just display a meaningful error message, instead of sending people round in confusing circles and making them wonder what the hell they're doing wrong!
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From:bostondave
Date:December 2nd, 2004 07:09 pm (UTC)
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The new album is huge so of course there will be a lot of people trying to join the club ...at the same time.

There is no real rush though... you already have your user name....right?
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From:canadanne
Date:December 2nd, 2004 07:12 pm (UTC)
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you already have your user name....right?

I think I accidentally registered two, in fact. :p  Ho-hum...
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From:vinyl__
Date:December 2nd, 2004 07:01 pm (UTC)
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I ... actually haven't had any problems with the site, except that the shop is loading especially slow. As for the Propaganda code, there's a box for you to put it in when you get to the third (?) page of the sign up. There's no way you can miss it. (Don't take my word on the third page, though.)
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From:canadanne
Date:December 2nd, 2004 07:07 pm (UTC)
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Thanks. :)
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From:notasecretagent
Date:December 2nd, 2004 07:12 pm (UTC)
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Yeah, like the person above said, you enter your code after all your name and address info and things. It's on the 'confirm your order page.' And you have to include the hypen. That didn't take me five minutes to figure out or anything.
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From:notasecretagent
Date:December 2nd, 2004 07:13 pm (UTC)
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Oh my lord, I do know how to spell hyphen. *issotired*
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From:canadanne
Date:December 2nd, 2004 07:15 pm (UTC)
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And I didn't even notice... *weary face*
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From:sirensong984
Date:December 2nd, 2004 07:40 pm (UTC)
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You put your prop code in after you fill everything out and it comes to the "total" page--you will see a place to enter the number..then hit refresh and your total magically goes from $40 to $20
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From:canadanne
Date:December 2nd, 2004 07:45 pm (UTC)
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Thank you!  Good to know what I'm looking for.

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