This is in response to the letter posted regarding what people can do about the "promise" made by U2.com for this presale... not to burst anyone's bubble, but I just think that this should be read, since I know a lot of people want to take action (we're U2 fans, aren't we?) and it's not worth getting really revved up about some of it. Why then...?
Again, I don't wanna sound rude or crush anyone's hopes, but...
That letter by Rhianna Anglin makes a couple of good points, but only about scalpers.
The majority of the letter, when it comes to how the presale was held, is almost a waste of one's breath, if you ask me. From "3) U2.COM made us a PROMISE written in ink" on down is bit unrealistic...
If I were looking at this from a legal perspective, I'd be looking at the wording of "priority booking." If U2 has good lawyers, or anyone involved in this does (which I assume they do), the careful wording of the promise made to U2 fans - if a promise at all, that should be defined, too, because this goes into issues of whether or not there's a "contract" - anyways, if the lawyers are good, then the lawyers have defined what that means. Definitions are what make the world go round. And if legal action were to be taken and one would argue this "promise" made on the U2.com site, "priority booking" would be defined as something like... oh... an early chance to get tickets. And yes, I said chance. I bet you, if you look real hard, it's defined somewhere.
And as a cardholder, the rights to get all in a tizzy over this and do something about it? Hell no. They sold several different things in this package, and priority booking was only a part of it... let me correct myself, a code to access priority booking was only a part of it. You paid, you got a code, and you as the customer were responsible for how you went about using that code. So far, we have seen nothing on the North American side that has indicated that Ticketmaster or U2.com or U2, period, has been responsible for truly screwing this up (let's face it: was there a better way to do this?).
Update: In reference to Ticketmaster being at fault for technical difficulties... from http://www.ticketmaster.com/h/terms.html:
TICKETMASTER DOES NOT PROMISE THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT IT WILL PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY CONTENT, SEARCH OR LINK ON IT.
I think that the internal server error problem falls under that.
Of the things for which Ticketmaster could be at fault for, I can only think of technical difficulties or distribution of false numbers/false guarantees (there was no guarantee that anyone would get tickets, people, you need to realize that)/false statements.
Sadly... everyone who got into this should've been aware that this kind of thing would've happened; the high volume of people purchasing a membership, and thus a code, would lead to this. Nowhere, I say nowhere, was anyone guaranteed tickets. Nowhere. We were only guaranteed a code to access ticket sales early. That's it.
I highly doubt legal action will occur regarding any of this, maybe in Europe due to technical difficulties (with Ticketbastard actually at fault), but never here. U2, Ticketmaster, and anyone affiliated with the two probably have solid disclaimers readily available and will cancel out any possibility of complaints being legitimate. It's just how it works.
However, I think that contacting media organizations and getting up a stir about how this was carried out is actually a good idea. Sure, there really isn't a better way to do this, to be completely honest, but making people aware of it and getting ideas out is a good idea. We gotta remember... do these people really care about the fans? No, they don't. To them, the people underneath U2, this is not that big of a deal. Tickets will always be sold, and that's all they care about. They're employed to do this, and as long as U2 approves of it, then they're going to continue to be the people to carry this out. Keep in mind, if U2 is playing a venue near you, chances are that the venue is manipulated by Ticketbastard, and chances are that contracts made separate from U2 is the reason that Ticketbastard is still running all of this. Blame lawyers and big corporations. This was a problem long before 10am today, and long before the tour was even announced. This was a problem when Ticketbastard and its manipulated venues began signing contracts, plain and simple.
This Rhianna will get laughed at, unfortunately. Passion for a band is not in a legal dictionary.